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Booking Policy

1. Preamble and Mutual Understanding

This Booking and Service Policy (the "Policy") constitutes a binding agreement between you, the client, and ANAS CANADA for Immigration Inc. ("ANAS CANADA", "we", "us"). By booking a consultation or any other service, you acknowledge and agree to the terms and conditions outlined herein. This Policy serves to establish a clear and mutual understanding of the scope, limitations, and terms of our preliminary services.

2. Booking Confirmation and Verification

A booking is definitively confirmed only upon the client's receipt of an official confirmation email from our automated system. This email will contain the scheduled date, time, and the fee paid. If a client has paid the consultation fee but does not receive the confirmation email within a reasonable timeframe, they are required to contact us immediately at contact@anascanada.ca with proof of payment (e.g., receipt, screenshot). Our team will verify the transaction and confirm the appointment within one business day. Clients are advised to check their spam or junk folders prior to contacting us.

3. Purpose and Scope of Consultations

A consultation with a Regulated Canadian Immigration Consultant (RCIC) is a professional, informational, and strategic session. Its purpose is to provide expert advice, evaluate a candidate's eligibility for Canadian immigration programs, and offer a preliminary strategic roadmap. Disclaimer: The information provided during a consultation is for informational and evaluative purposes only. It is not a substitute for a comprehensive legal opinion. This consultation does not, under any circumstances, guarantee or lead to a job offer. Individuals seeking employment should visit the designated jobs section on our website at www.anascanada.ca.

4. Duration and Engagement Model

The duration of the consultation is fixed and is clearly stated on the booking page. We operate on a proactive engagement model, which means that for highly complex cases requiring an in-depth discussion, we strongly recommend booking consecutive appointments to ensure all aspects of your file are thoroughly examined and addressed.

5. Means of Communication and Data Security

Our primary platform for confidential virtual meetings is Zoom. We also offer Skype or Google Meet as alternatives, should Zoom be unavailable. If a virtual meeting is not feasible, a telephonic meeting can be arranged at the client's expense. In the rare event that none of these methods are viable, a comprehensive written assessment report will be provided after the client has supplied all necessary information. All virtual communications are handled with the utmost discretion. Clients are responsible for ensuring the security of their connection, and we encourage the use of end-to-end encrypted communication when possible. If a consultation is impeded by a technical issue originating from our end, we will promptly reschedule the appointment at no additional cost to the client.

6. Client Responsibilities

To ensure the maximum value from your consultation, the client is responsible for:

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  • Arriving punctually for the scheduled appointment.

  • Providing accurate and complete information about their case.

  • Being prepared to ask specific questions to maximize the use of the allocated time.

  • For Application Review services, ensuring all forms are completed and documents are gathered prior to the session.

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Please be advised that we do not provide written summaries or reports following our consultation. It is your sole responsibility to take detailed notes during our meeting to ensure you have a complete record of the information and advice provided.

7. Rescheduling, Cancellations, and Refunds

This policy is designed to ensure a fair allocation of professional time.

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  • Rescheduling: Appointments can be rescheduled without penalty up to 48 hours prior to the scheduled time by sending an email to contact@anascanada.ca.

  • Cancellations: A request for cancellation must be made via email at least 48 hours in advance. A non-refundable booking deposit of $20 is retained to cover administrative costs and professional time allocation. The remaining portion of the fee will be refunded.

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Late Cancellations or No-Shows: Failure to cancel or reschedule at least 48 hours in advance, or not attending the consultation, will result in the appointment being deemed complete. In these cases, the booking deposit and all fees paid are forfeited, and no refunds will be provided.

8. Scope of Service and RCIC-Client Relationship

A paid consultation is a distinct and limited service. It does not create a formal RCIC-Client relationship as defined by the College of Immigration and Citizenship Consultants (CICC). The consultant-client privilege and legal obligations associated with an ongoing professional relationship are not established during this preliminary service. The RCIC-Client relationship is formally established only upon the signing of a separate, legally binding Retainer Agreement. This agreement will outline the specific scope of services (e.g., full representation, application preparation, ongoing advice), the fees, and the terms of engagement.

9. Limitation of Liability

The advice provided during a consultation is based on the information disclosed by the client at that time. ANAS CANADA's liability is limited to the fee paid for the consultation and does not extend to any decisions made or actions taken by the client based on this preliminary advice. The client assumes all risk for acting on information without a signed Retainer Agreement.

10. Governing Law and Jurisdiction

This Policy and any dispute arising out of it shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any legal action or proceeding related to this Policy shall be brought exclusively in the courts of Alberta, Canada.

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